▶ Help

How can we help?

Short answers to what hosts ask most. Still stuck? Write to us.

Making your invitation

How do I start? Open Make yours, type whose party it is and tap through five short steps. You see the real invitation after the first one. Making and previewing are free.

I haven’t booked the venue yet. Tap “Decide later” in the Where step. You can save and share the preview; add the venue before you publish.

I left halfway. Your draft stays in the browser you used, on that device, until you save it.

Is it only for couples? No. Type one name (“Maya”) or two (“Sam & Priya”) and the wording follows.

Your dashboard

Where is it? At your invitation’s address plus /admin/. Log in with the password you chose when saving.

I forgot my password. Write to us from the email you signed up with and we’ll reset it (automatic resets are coming).

Publishing and sharing

When can guests RSVP? As soon as you publish. Before that the invitation shows a “preview” ribbon and RSVPs are closed. Publishing is free during the beta.

How do I share it? In the dashboard’s Invitation tab: Share on WhatsApp, Share… (on phones), or Copy link. In group chats the link shows as a card with your names and date.

Can I change details after sending? Yes, any time: Invitation tab, then Edit details. Guests always see the latest version.

RSVPs

A guest answered twice. There’s one answer per phone number: the second replaces the first.

Can I remind guests who haven’t answered? Not automatically yet. The RSVPs tab shows who has answered; share the link again from the Invitation tab. A guest list with one-tap reminders is what we’re building next.

The venue wants numbers. RSVPs tab, then ⇩ CSV: a spreadsheet with every answer, adults and children.

The Party Feed and keepsakes

How do guests get in? Anyone who RSVPs gets in automatically. For everyone else, set an access code in Settings and share it, or print the QR poster for the venue.

Someone posted something I don’t want. Party Feed tab: hide or delete it in one tap. To check posts before they appear, switch on approval in Settings.

After the party. In Souvenirs: turn on memory mode (RSVPs close and the invitation becomes a thank-you page), open the memory book to save it as a PDF, and download everything as one file.

How long is everything kept?

Until 90 days after the party. Then the invitation, RSVPs, greetings and photos are deleted for good. Your dashboard shows the date, and a countdown appears in the last 30 days with a button to download everything. Drafts you never publish are deleted 60 days after your last change. You can delete your invitation yourself at any time in Settings.

Suggest a theme

Which celebration should we design for next? Your suggestions decide.

Write to us

Email hello@playvite.app with your invitation link, or use “How is it going?” in your dashboard. We answer within one working day.